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CUSTOMER EXPERIENCE

Business Process Outsourcing

 

CONTACT CENTER OUTSOURCING SERVICES

If you are looking for a contact center outsourcing service that can provide you with the best possible customer service, then look no further than ours! We have a team of professional customer service representatives who are ready and willing to help your customers with whatever they need. We understand that excellent customer service is the key to keeping your customers happy and loyal, so we will do everything we can to make sure that they are taken care of.

We know that you might be worried about entrusting your customer service needs to another company, but we can assure you that we will take good care of them. We have years of experience in the industry and we know exactly what it takes to provide outstanding customer service. We also use the latest technology and tools to make sure that our services are of the highest quality.

 

So if you want to give your customers the best possible experience, then please Contact us today! We would be more than happy to discuss our services with you in further detail.

Inbound Call Center

If you are looking for outsourcing support with voice, chat, and email. we can help. 

  • Billing Query Services

  • Virtual Receptionist Services

  • Medical Answering Services

  • Reservation Booking Services

  • eCommerce Call Center Services

  • Phone Answering Services

  • Claims Processing

  • Lead Qualification Services

  • Order Taking Services

  • Product Information Request

  • Consumer Réponse Services

  • Online Customer Support Services

  • Technical Support

  • Help Desk Solutions

  • Warranty Registration Services 

Outsource Customer Support

Support in multiple languages 24/7 and geos.

  • Third-Party Verification Services

  • Consumer Product Support

  • Customer Service Representative Services CSRRetail Customer Support Services

  • Retail BPO Support Services

  • Email Support Services

  • Chat Support Services

  • Social Media Customer Service

  • Technical Support Services

  • Remote IT Support Services

  • Toll-Free Customer Support

  • Multilingual Call Center Services

  • Seminar Registration Services

  • e-Commerce Customer Support Services

  • Click to Talk Support ServicesOrder Tracking and Status Enquiry

  • Video Chat Customer Services

  • Multichannel Support Services

  • Omnichannel Support Services

Call Center Monitoring

  • Call Quality Analytics Services

  • Call Quality Monitoring Services

  • Text Monitoring Services

  • Call Auditing Services

Over management team has over 40 years of accumulated experience, operating in multiple sites globally and supporting multiple industries.

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Why choose Bilingual? 

  • Professional Contact Center Agents 

  • Advanced Capabilities

  • Experience

  • 24/7 Support

  • Technology

  • Customer Satisfaction

  • Five sites, USA, Mexico, Colombia, Peru, and Argentina. 

Why Nearshore or Offshore Inbound Customer Support?

  • Reduction of Operational and Infrastructural Cost optimizing revenue and productivity. 

  • High Service Quality with Dedicated Resources Experienced Management team.

  • Increased Customer Satisfaction and retention. 

  • Operational and Technology Scalability 

Industries we service

Healthcare, Retail, E-commerce, Insurance, Technology, Hospitality 

Our Five-Step Process 5

1

Client Request

2

Project 

Analysis

3

Contract

4

5

Kick-Off

Ramp-up