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CUSTOMER EXPERIENCE

Business Process Outsourcing

 

CONTACT CENTER OUTSOURCING SERVICES

Inbound Call Center

Outsource Customer Support

If you are looking for outsourcing support with voice, chat, and email. we can help. 

  • Billing Query Services

  • Virtual Receptionist Services

  • Medical Answering Services

  • Reservation Booking Services

  • eCommerce Call Center Services

  • Phone Answering Services

  • Claims Processing

  • Lead Qualification Services

  • Order Taking Services

  • Product Information Request

  • Consumer Réponse Services

  • Online Customer Support Services

  • Technical Support

  • Help Desk Solutions

  • Warranty Registration Services 

Call Center Monitoring

Support in multiple languages 24/7 and geos.

  • Third-Party Verification Services

  • Consumer Product Support

  • Customer Service Representative Services CSRRetail Customer Support Services

  • Retail BPO Support Services

  • Email Support Services

  • Chat Support Services

  • Social Media Customer Service

  • Technical Support Services

  • Remote IT Support Services

  • Toll-Free Customer Support

  • Multilingual Call Center Services

  • Seminar Registration Services

  • e-Commerce Customer Support Services

  • Click to Talk Support ServicesOrder Tracking and Status Enquiry

  • Video Chat Customer Services

  • Multichannel Support Services

  • Omnichannel Support Services

  • Call Quality Analytics Services

  • Call Quality Monitoring Services

  • Text Monitoring Services

  • Call Auditing Services

Over management team has over 40 years of accumulated experience, operating in multiple sites globally and supporting multiple industries.

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Why choose Bilingual? 

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  • Professional Contact Center Agents 

  • Advanced Capabilities

  • Experience

  • 24/7 Support

  • Technology

  • Customer Satisfaction

  • Five sites, USA, Mexico, Colombia, Peru, and Argentina. 

Why Nearshore or Offshore Inbound Customer Support?

  • Reduction of Operational and Infrastructural Cost optimizing revenue and productivity. 

  • High Service Quality with Dedicated Resources Experienced Management team.

  • Increased Customer Satisfaction and retention. 

  • Operational and Technology Scalability 

Industries we service

Healthcare, Retail, E-commerce, Insurance, Technology, Hospitality 

Our Five-Step Process 5

1

Client Request

2

Project 

Analysis

3

Contract

4

5

Kick-Off

Ramp-up